Job Description

• Calling all debtors for payment and reviewing all credit files for proper documentation and monitoring.
• Update customer information in the customer service database during and after each call.
• Responding to telephone inquiries using standard scripts and procedures.
• Keep track of assigned accounts to identify outstanding debts.
• Update account status and database regularly.
• Working knowledge of MS Office and databases.
• Excellent verbal and written communication skills.
• Ability to be polite and compassionate without lacking confidence.
• Achieving target set for collection.